Support Services

Nobody knows your business better than you. And nobody will make a better effort to understand it than us. At RedPixie we make it our business to know your business inside and out.

Request a free Support Services Workshop

or call 020 7112 2033

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Ways we can transform your business

Support is not just about someone picking up a phone; support is about service, trust and consistent knowledge about your business. Service is sewn in to our DNA and we’re trusted by 100’s of companies just like yours. 

Software is supposed to make users’ lives easier and businesses run more efficiently. The reality is that sometimes things don’t seem to work quite as they should – either because there’s an issue with the software, or users aren’t completely familiar with every software function. So IT support is absolutely critical to your productivity. 

To eliminate those endless, frustrating calls to generic IT service desks, where the helpdesk staff don’t know the ins and outs of all your software, or they don’t know your individual business set-up, at RedPixie we assign our clients a single service desk team. That team is made up of a handful of technical staff who are experts in the services and software your company uses, whether it’s an onsite installation or hosted in the cloud. 

We always promise to deliver: 

  • Guaranteed uptime 
  • Real-time monitoring of your entire network 
  • 96% of all issues resolved within the SLA
  • Onsite support 
  • Intuitive customer portal for logging and tracking cases 
  • Regular service quality management and reviews 

With over 20 years’ experience of delivering and managing support at the very highest level, without exception all of our clients regard us as their partner not just their supplier. We want to make a difference to the world of IT and support; let us show you how. 

But don’t just take our word for it…

“The customer immersion really opened our eyes to the potential of the cloud, from then on we never looked back”

Darren Franks, Managing Director EMEA, Eutopia

View more success stories

We’re delighted to receive our recent Microsoft Awards

See further details on our achievements