Service Desk

We make it our business to know your business inside and out.

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Support is in RedPixie’s DNA. We help our clients get the most out of the IT investments, maximise productivity and minimise downtime. Our commitment to provide high levels of support rests on:

A team of specialists, including technical support analysts
Ongoing, continuous training
Constant performance measurement and optimisation
Independent auditing by Microsoft
Using the internationally-recognised ITIL framework

We know that support is about more than hardware and software and we like to think our IT support services also includes the ‘human factor’.


“Awesome job – appreciate all your help in all these OneDrive problems we’re suffering!”


Service features

Access the support desk by phone, email, or online (including Facebook and Twitter)
We have extended coverage options for service desk time frames
We provide detailed reporting as standard
Unlimited support calls


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 Some of our great customers

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 Some of our great customers

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