Heartbleed Important Customer Announcement

In Cloud, Technology by Jake, MarketingLeave a Comment

Heartbleed Important Customer Announcement

About the Author

By Jake, Marketing | April 10, 2014

Cloud, Data, Security

You are likely to have seen or read about a major IT security issue called “Heartbleed” in the news recently, and may be wondering what it’s all about, is the hype justified, and does it really affect you? Here’s what you need to know.


What is Heartbleed?

Heartbleed is a major security bug that was discovered earlier this week which affects any websites that use HTTPS and don’t run on Microsoft Windows behind the scenes. HTTPS means “secure” websites – websites where you logon with a username and password.


Does it affect my home or work computer?

Heartbleed doesn’t affect your home or work computer, it affects the websites you access.


What websites are affected, and why is it important?

The Heartbleed bug affects a large number of popular websites – such as GMail, Yahoo Mail, Facebook, Twitter, Tumbr, Flickr, and many internet banking and finance websites. That’s what makes it so important.

Even though it doesn’t affect your computer or iPad, it does affect a large number of websites where you have a username and password to login securely.


What information is at risk?

The Heartbleed bug means that the username and password that you use to logon to such websites could have been captured – so an attacker could logon to the website as you. Now it’s probably not such a big deal if they can logon to Tumblr as you, but it is a big deal if they can logon to your internet banking website as you.


What do I need to do?

The best advice is to simply change your passwords on any websites that you use. Yes, all of them. I know that sounds like an awful lot of hard work – many of us have logons to lots and lots of websites, but they should all be changed. Start with the important ones first (your internet banking website, your personal GMail account, your Amazon account, your eBay account) and then work down the list in order of importance. Even if a website isn’t directly affected by the Heartbleed issue it may be at risk if you use the same username and password in many locations so all passwords should be changed.


Cloudamour are here to help

If you have any questions or concerns about the above comments then please contact Cloudamour in the usual manner (email support@cloudamour.com or call 02030024111) – we are here to help.

Best Regards,


The Cloudamour Support Team.

Leave a Comment